Product Manager 2 (GenAI)
Habuild is India’s first habit-building program, with a thriving global community of over 1.2 Crore yoga enthusiasts. A pioneer in the wellness space, Habuild has set five world records and is built on a simple philosophy: "We build habits, habits build you." We are on a mission to foster sustainable, healthy habits that inspire transformation at scale.
About the Role
We are looking for a Product Manager with a strong foundation in building AI-based chat experiences. This role is ideal for someone excited by the potential of GenAI and its ability to power intelligent, empathetic, and impactful user journeys. You’ll work at the intersection of user experience, conversational AI, and wellness—building products that reach millions.
You will lead the development of AI-driven conversational solutions that enhance customer engagement, enable wellness journeys, and surface actionable insights. The role involves everything from identifying use cases to testing and iteration.
Key Responsibilities -
Define Use Cases & Success Metrics
- Identify high-impact conversational support use cases (e.g., FAQs, attendance/subscription handling, escalation triggers). Clearly scope what AI should handle vs. what needs human support, and define KPIs like resolution rate, accuracy, deflection, and user satisfaction.
Design Conversational Flows & Guardrails
- Collaborate with Customer Care teams to craft consistent, trustworthy, and on-brand conversational experiences—including tone of voice, fallback logic, and escalation triggers.
Select and Integrate the Right Tech Stack
- Evaluate and work with GenAI components such as LLMs (e.g., OpenAI, Anthropic, Gemini), RAG pipelines, vector databases, and orchestration tools—while balancing performance, latency, privacy, and cost constraints.
Data Curation & Prompt Engineering
- Work hands-on with chat logs, macros, and help documentation to perform prompt engineering, build retrieval pipelines, and continuously improve contextual accuracy and relevance.
Testing, Launching & Iterating
- Drive phased rollouts (internal → beta → public). Own the validation and testing of conversational flows—including QA tasks like identifying edge cases, hallucinations, and unintended behavior—to ensure a high-quality user experience.
Skills & Experience -
- Experience: 2–5 years of total product management experience, with at least 1 year working directly on Generative AI or NLP-based products (preferably chatbots or virtual assistants).
- GenAI Stack: Familiarity with LLM APIs, vector databases, prompt tuning, and RAG frameworks.
- User-Centered Design: Strong empathy for users; ability to craft intuitive, impactful AI-led experiences.
- Analytics & Experimentation: Experience defining metrics, interpreting data, and running product experiments to drive decisions.
- Coding Skills: Comfortable working with engineers and understanding code (e.g., Python, prompt logic) for technical product discussions.
- Communication: Clear, concise communicator—able to bridge the gap between engineering, support, and non-technical teams.
- Quality Ownership: Eye for detail and a strong bias for shipping polished, reliable solutions—even in fast-paced, lean teams.
Breathe. Pause. Reset.
To truly align with our mission of making yoga a daily habit, we believe it’s important for candidates to experience it firsthand. As part of the interview process, join our free yoga program via "
http://habit.yoga/" and attend the sessions for at least 4–5 days. Afterwards, share your feedback—what worked well, what could be improved, and ideas for enhancement. This step will help you connect more closely with the vision you’ll be contributing to.
Why Join Habuild? 🧘🏻
- Real Impact at Scale: Build AI experiences that guide thousands daily on their wellness journey.
- Ownership & Autonomy: Take full ownership of a high-visibility product area and shape its evolution end-to-end.
- Mission-Driven Work: Contribute to a global wellness movement, empowering individuals to build healthier habits.
- Remote-Friendly Culture: Work flexibly in a dynamic, supportive environment that prioritizes well-being.
- Support for Growth: Enjoy a learning-oriented culture, with resources for upskilling and experimentation.
- Health & Wellness Perks: Get access to exclusive wellness benefits aligned with our mission.
